How can I place an order for an item I am interested in buying or designing?
To place an order, you can email us at firstname.lastname@example.org, give us a call at (312)-287-9984, or come by our office in Chicago, located at 5 South Wabash, in Suite 1620.
Do you appraise jewelry?
We offer free appraisals with all items purchased at Set In Stone Chicago. We also appraise most other items as well, but if we feel that for whatever reason, we are unable to offer an appraisal to the standard you require, we can provide and refer to other appraisers we work with often. We can also offer to send diamonds or colored stones out to be graded in a laboratory setting.
Do you provide only conflict-free diamonds?
We work very closely with all of our diamond sources to assure that all of our diamonds are Kimberly Process Certified, which means that they have been certified conflict free.
Do you have a return policy?
Set In Stone Chicago offers a 30-day return policy on pieces purchased from our showcase. If you wish to return a piece of jewelry during the 30 days after your purchase, one must return the piece in its original condition, along with any paperwork presented at the time of sale. There is no return policy for custom work – custom work is custom made for you, and we therefore cannot offer any returns or exchanges.
What if I want to upgrade my diamond, what is your policy?
When a diamond is purchased from Set In Stone Chicago, the full purchase price of the diamond will be applied towards a different diamond at a later date if the owner chooses to upgrade. The is no upgrade policy for the setting.
How do you ship your items and are they insured?
Yes, all of our shipments are insured from the time they leave our office until the moment they are signed for and in your hands.We whip through FedEx Overnight, UPS Overnight, or USPS Priority Mail.
What forms of payment do you accept?
We accept credit cards (Visa, MasterCard, Discover), personal check, certified check, and money order.
Do you require an appointment?
We strongly recommend scheduling an appointment with us. Doing this will allow our sales representatives to prepare diamonds or gemstones in your budget range and according to your specifications. This will also ensure someone is available to help with your questions and show you what you are interested in. However, we can accommodate walk-ins into our office and will do our best to accommodate you.
How does the process of custom designing jewelry work?
There are many different ways a custom piece can be designed and started. It can be as simple as taking a pre-existing piece and having us redesign it with a few modifications, or it can be as personalized as bringing in us an idea, photo, or drawing, and having us custom create a piece from the ground up.
The first step in creating a piece of jewelry from scratch is by creating the initial design. This can be done either through hand drawing or through a computerized CAD rendering.
Once the design is finalized, the jeweler creates a wax rendering of the piece. This is a true-to-life wax replica of the finished piece, minus the set stones and some finer details. The waxes might look slightly heavier than the finished piece, due to the way they’re created, they are a perfect way to see the in-person design and check for any changes that might be needed to be made.
Once the wax is approved, it goes into the casting process, which means the wax model is cast in the metal of your choosing. The casting is then cleaned and prepared for the stones. The stones are set and the ring is cleaned and polished one last time, and any minute details, such as hand engraving, are applied. The finished piece is now ready to be delivered and enjoyed for a lifetime.
How does the price of custom design compared to that of a pre-made piece?
As it is created just for you, custom work might command a premium above the price of items out of a showcase. The prices of a custom made piece are primarily based on the cost of materials and labor.